Sales & Contact Centre Manager

SF Recruitment are working with a business based in Smethwick (B66) who are looking for a Sales and Contact Centre Manager to join the team
Office based
£40,000 - £50,000 + 30% Bonus
Must have previously managed a Contact or Call Centre team

Reporting to the Managing Director, you will be responsible for the management and development of the internal sales function combined with day-to-day responsibility for the internal business development team.
This key role will drive the improvement of both the sales and profitability of the function, whilst meeting the long-term strategic goals of the company.

Objectives of this role
Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement
Uphold standards of excellence and quality
Seek out opportunities for expansion and growth by developing new business relationships with our customers
Provide guidance and feedback to help others strengthen their specific knowledge/skills development
Seek out new product introduction opportunities to enhance the overall company offer

Responsibilities
Oversee day-to-day operations of the internal sales team, assign weekly performance goals and ensure their completion, and accomplish your own tasks as agreed with the Managing Director
The implementation and development of pricing policies and promotional product pricing
Recruit, onboard, and train high-performing employees to achieve sales, profitability and market-share
Develop, implement, and maintain budgetary and resource allocation plans
Enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

Required skills and qualifications
Strong decision-making ability
Excellent communication, collaboration, and delegation skills
Proven ability to develop and achieve financial plans
Ability to motivate and lead employees, and hold them accountable
Strong working knowledge of operational procedures

Preferred skills and qualifications
Strong leadership skills to guide and motivate teams
Excellent organisational skills to balance and prioritise their workload and meet deadlines
Excellent customer service skills to grow a company's client base
Solid financial skills, including financial reporting abilities
Strong marketing development skills to successfully introduce new products into the mainstream
Performance-evaluation experience
Working knowledge of human-resources processes
Proficient in the use of Microsoft Word, Excel and PowerPoint software