Customer Service Advisor

SF Recruitment 

Mansfield (Must drive)

Customer Service Advisor 

Temporary 3 Months - Potential to go Permanent based on performance

Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products and services.
Escalate queries to other members of the team when necessary. 
Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
Maintain and update customer records in the CRM system.
Communicate with customers and other stakeholders to gather necessary information
Provide regular updates to customers on the status of their claims.

Skills
Previous experience in a customer service role is essential.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM systems and other relevant software.
Be empathetic and have a patient demeanor.
Strong organisational skills and ability to manage multiple tasks simultaneously.

If you are immediately available do not miss this Temporary to Permanent opportunity, if you have the relevant skills needed pleass apply today and we will be in contact should you be suitable for the role.