Credit Control Manager

Are you an experienced Credit Manager, with a proactive and dynamic approach looking for a new challenge? If so we have an exciting new role offering hybrid working, flexibility, a great team and the opportunity to develop further into the business.

Job Title: Credit Control Manager
Salary: £50,000 to £55,000 per annum (DOE)
Location: Birmingham (free parking)
Job Type: Hybrid working

We are seeking an experienced Credit Control Manager to lead and manage the Credit Control function, a team of 6 Credit Controllers. The Credit Manager will be responsible for reviewing customer financial health, setting, and monitoring key performance indicators, ensuring compliance with company controls, and managing a dedicated team. The role also involves building strong relationships across various departments and ensuring the effective collection of all debts.

Key Responsibilities:
- Lead, motivate, and develop the Credit Control team of 6 members to maximise performance.
- Develop and manage departmental KPIs.
- Implement system improvements and manage ERP project tasks.
- Regularly review and enhance processes to ensure departmental efficiency.
- Ensure compliance with company and external controls.
- Provide cash forecasting information to manage the company's cash flow.
- Review customer credit ratings and set appropriate credit limits.
- Ensure timely collection of outstanding debts.
- Build and maintain strong customer relationships, both internally and externally.
- Calculate and report bad debt provisions.
- Manage month-end reconciliations and various reporting requirements.
- Partner with cross-functional teams to achieve business objectives.
- Handle external audit queries and ensure compliance with reporting requirements.

Required Experience:
- Practical and managerial experience in Credit Control within a multinational environment.
- Proven ability to manage, support, and develop staff.
- Extensive experience with complex ERP systems, with a preference for SAP.
- Strong technical understanding of VAT in a multinational business.
- Excellent communication, negotiation, and influencing skills.
- Ability to manage multiple and competing priorities effectively.
- Innovative mindset and willingness to implement new ideas.

What you'll get in return:

- 25 days annual leave plus 8 Bank Holidays
- Free life assurance (death in service benefit) of 3 x salary
- Staff Sales Scheme (on all the products we sell)
- Contributory pension scheme (Tax Relief at Source scheme)
- Benefits Hub (wide range of discounts and lifestyle benefits)
- Long Service Awards (including extra days on 5, 10 years service)
- Colleague of the Month Awards
- Discounted medical, dental and optical costs via BHSF Health Cash Plan membership
- Annual Paid Volunteering/Charity Day
- Social Events throughout the year
- Free onsite parking
- Onsite EV charging points (deductions from salary)
- Contribution towards eye tests and glasses for VDU use
- Extended Leave Policy
- Modern offices with great facilities and good bus/train connections
- BHFS Connect (Employee Assistance Programme) which gives access to a wide range of health and wellbeing services